Delivery and video regeneration policy
We create AI advertising videos based on the approved brief. This page explains delivery times, regeneration fees, and the scope of our service.
Order delivery time
- Videos are delivered within a maximum of 48 hours after payment is confirmed and all order requirements have been received.
- Production time starts once all product images and required details have been received in full.
- Videos are sent to the client electronically using the delivery method specified when placing the order.
- In the event of an exceptional delay, the client is informed of the reason and the new delivery date.
- Regeneration after delivery has a separate completion time, communicated before work begins.
Errors we are responsible for
| Error | Example | Fee |
|---|---|---|
| Wrong product | Using a product different from the image sent by the customer | Free |
| Wrong person | The customer requested a woman, but a man was entered in the prompt | Free |
| Incorrect video duration | The customer requested 30 seconds, but the video is 15 seconds | Free |
| Incorrect description | The customer requested a product demonstration, but a cinematic ad prompt was used | Free |
| Wrong video delivered | Sending a video file that does not belong to the customer’s order | Free |
We correct a proven error in carrying out the approved order details without a fee.
- The customer may request correction of an error within 24 hours of video delivery.
- The period begins when the final video is made available in the customer’s account or when the delivery link is sent.
- After 24 hours, the free correction request closes under this policy, subject to any applicable statutory rights.
- This period does not cover changes in the customer’s preferences.
- Free regeneration is not a video editing, text editing, or logo editing service.
Video regeneration policy
- The site provides AI video creation only.
- The service does not include editing text, logos, colors, or trimming the video after production.
- Editing after video delivery is the customer’s responsibility.
- Changing the person, scenes, or prompt after video approval requires paid regeneration.
- A completely new advertising concept is a new order.
- If we make an error in carrying out the approved brief, we will resolve it without an additional fee.
- Regenerated results may differ because of the nature of AI.
UGC ADS – Professional ads, delivered within 48 hours.